Success Stories Archives | Milestone Technologies - IT Services and Digital Solutions https://milestone.tech/category/success-stories/ Global IT Services and Digital Solutions Thu, 18 Jan 2024 21:02:09 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://milestone.tech/wp-content/uploads/2023/09/Milestone-Icon-1-75x75.png Success Stories Archives | Milestone Technologies - IT Services and Digital Solutions https://milestone.tech/category/success-stories/ 32 32 Okta Success Story https://milestone.tech/success-stories/a-multinational-company-with-operations-in-north-america-and-europe-and-a-workforce-of-3000-employees-needed-a-quicker-and-more-efficient-onboarding-and-offboarding-solution/ Wed, 16 Aug 2023 05:29:33 +0000 https://milestone.tech/a-multinational-company-with-operations-in-north-america-and-europe-and-a-workforce-of-3000-employees-needed-a-quicker-and-more-efficient-onboarding-and-offboarding-solution/ Client Challenge A multinational company with operations in North America and Europe and a workforce of 3000 employees needed a quicker and more efficient onboarding and offboarding solution. Milestone Solution A partnership with Milestone resulted in better use of their...

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Client Challenge
A multinational company with operations in North America and Europe and a workforce of 3000 employees needed a quicker and more efficient onboarding and offboarding solution.

Milestone Solution

A partnership with Milestone resulted in better use of their Okta platform, with onboarding time being reduced from six days to 30 minutes and an offboarding time reduction from nine days to 30 minutes. This resulted in a reduction of over 20,000 IT service tickets annually, in addition to the license count optimization across the targeted applications.

Result

The end result was annual cost savings of approximately $450,000 in the first year and an increase in end-user productivity and improved compliance. Milestone Technologies Inc. delivered the project in eight weeks.

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Unleash Okta’s Full Potential: A Comprehensive Guide to IAM Security with Milestone Technologies

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Enhancing Productivity For 30K End Users https://milestone.tech/success-stories/enhancing-productivity-for-30k-end-users/ Tue, 01 Aug 2023 10:08:05 +0000 https://milestone.tech/enhancing-productivity-for-30k-end-users/ Client Challenge A large insurance provider with distributed user personas was struggling with lack of visibility into individual end-user devices, personas, or groups impacts productivity and financial output. Device security and compliance was paramount. Milestone Approach The Digital Employee Experience...

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Client Challenge
A large insurance provider with distributed user personas was struggling with lack of visibility into individual end-user devices, personas, or groups impacts productivity and financial output. Device security and compliance was paramount.

Milestone Approach

The Digital Employee Experience (DEX) solution created real-time visibility and addressed risk and compliance of constraints for all end user devices in the hybrid workforce.

 

Result

Milestone’s DEX solution resulted in simplified operations due to tool integrations, a shift in the support experience from reactive to proactive for 30k end users, measured using sentiment analysis, and improved end-point compliance management through self-healing. In addition, the asset lifecycle was improved through personas, reassignment of assets and reduction in costs.

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Updating and Upgrading https://milestone.tech/success-stories/updating-and-upgrading-with-milestone-dex/ Tue, 01 Aug 2023 09:32:11 +0000 https://milestone.tech/updating-and-upgrading-with-milestone-dex/ Client Challenge A 70-year-old chemical and energy company with high IT operational costs was interested in reducing costs and maintaining service capacity, while improving the perception and reputation of IT. Milestone Approach The DEX solution changed services from a reactive...

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Client Challenge
A 70-year-old chemical and energy company with high IT operational costs was interested in reducing costs and maintaining service capacity, while improving the perception and reputation of IT.

Milestone Approach

The DEX solution changed services from a reactive to proactive approach; increasing visibility, secured devices through self-healing and automation which provided time back to the IT team through increased capacity

 

Result

Milestone’s Digital Employee Experience (DEX) solution reduced MTTI (mean time to identify) and MTTR (mean time to resolve) while improving device health and security through Endpoint Automation and compliance. The end-user experience was significantly improved through an 80% reduction wait times, 2x faster resolution times, and the addition of self-service capabilities.

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Milestone DEX: A Healthy Dose of Innovation https://milestone.tech/success-stories/milestone-dex-a-healthy-dose-of-innovation/ Tue, 01 Aug 2023 09:11:08 +0000 https://milestone.tech/milestone-dex-a-healthy-dose-of-innovation/ Client Challenge A large pharma and healthcare company with over 100k end users was experiencing high operational overhead and an overdependency on IT. Plus, their reactive service desk with a 50% increase in tickets due to work from home, limited...

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Client Challenge
A large pharma and healthcare company with over 100k end users was experiencing high operational overhead and an overdependency on IT. Plus, their reactive service desk with a 50% increase in tickets due to work from home, limited insights into remote issues, and a lack of connecting to customers directly.

Milestone Approach

Top-down leadership wanted to deliver ‘choice with responsibility’. The Digital Employee Experience (DEX) solution supported the continuation of the company wide initiative to work from anywhere. The implementation of automation solved end user incidents and secured devices without human intervention.

 

Result

The DEX initiative resulted in a 75% reduction in MTTR (mean time to resolve), improved patch success across the more than 100K devices, and a significant reduction in incident volume for support technicians. Additionally, the sentiment analysis provided real-time feedback and actionable insights that contributed to substantial improvements.

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Customer sees significant time to value with Milestone https://milestone.tech/success-stories/customer-sees-significant-time-to-value-with-milestone/ Mon, 17 Jul 2023 04:55:44 +0000 https://milestone.tech/customer-sees-significant-time-to-value-with-milestone/ Client Challenge The customer was facing a significant challenge: the need to migrate out of their data center within a tight deadline and the failure of their legacy VDI solution. After evaluating several alternative offerings, the customer still couldn’t find...

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Client Challenge

The customer was facing a significant challenge: the need to migrate out of their data center within a tight deadline and the failure of their legacy VDI solution. After evaluating several alternative offerings, the customer still couldn’t find a solution that satisfied all of its security and audit requirements. With time running out, they came across Milestone and recognized it as their best option.

Milestone Approach

Milestone’s exceptional ability to deliver, within a matter of hours, a fully-functional proof-of-concept complete with secure connectivity to the customer’s corporate resources, enabled them to successfully meet their target migration date. The solution tested and users onboarded with time to spare, Milestone exceeded the customer’s expectations for timely implementation.

 

Result

  • Fast. Milestone enabled the customer to complete the migration away from its data center and legacy VDI solution ahead of schedule.
  • Secure. Security and auditing capabilities met organizational requirements for mitigating risk and preventing cyber attacks.
  • Productive. Up and running with a fully-functional proof-of-concept in hours, the organization was able to ensure business continuity and worker productivity.

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Over the course of several years, our client had grown through multiple acquisitions in multiple countries around the world. They needed a solution to make their data more accessible, standardized, and accurate. https://milestone.tech/success-stories/unified-data/ Mon, 05 Jun 2023 10:46:21 +0000 https://milestone.tech/unified-data/ Client Challenge Client Challenge – The client’s growth created a variety of issues that their existing platform could not handle effectively. The issues included: Difficulty in integrating and reconciling data due to ​multiple IT systems and DBs​ Merging of inconsistent...

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Client Challenge

Client Challenge – The client’s growth created a variety of issues that their existing platform could not handle effectively. The issues included:

  • Difficulty in integrating and reconciling data due to ​multiple IT systems and DBs​
  • Merging of inconsistent data sets leading to poor data quality & accuracy​
  • Lack of standardization in data format, structure and content​
  • Data privacy and security concerns​
  • Limited visibility into cross departmental data hindering decision making
  • Data silos and duplication of information

Milestone Solution

Milestone’s Digital Platform Engineering Services worked with the client and determined an AWS cloud-based platform (data lake) using cloud-native technologies and Spark would provide: a configurable ETL pipeline to handle different kinds of files​, support parsing of CSV, XML, XLSX and custom formats, anonymize ​PCI/PII data​, and transform data as needed. The solution also included an ETL framework to build self-healing data pipelines and support multiple sources and destinations, and in-built Datapost and intelligent orchestration capabilities.

Result

The result was a tailored AWS data lake platform that:

  • Allowed data from six different business units to be integrated into one format and one Data warehouse​.​
  • Enabled data to be collected through files, database, Kafka streams, etc.​
  • Put data privacy and security checks in place to ensure PCI/DSS compliance​.
  • Integrated data across the merchant life cycle from marketing to servicing​.
  • Built-in data quality checks and alerts will be raised within the hour of an inconsistency.

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A client with a market-leading payments platform needed digital platform engineering expertise to quickly expand their capabilities in serving a growing, global merchant base. https://milestone.tech/success-stories/market-leading-payments/ Mon, 05 Jun 2023 10:42:05 +0000 https://milestone.tech/market-leading-payments/ Client Challenge The client needed a rapid product development and rollout solution. Their existing platform was not able to adequately address their global expansion of payment gateways, digital wallets, and integrations to serve over 250K merchants. Milestone Solution Milestone quickly...

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Client Challenge

The client needed a rapid product development and rollout solution. Their existing platform was not able to adequately address their global expansion of payment gateways, digital wallets, and integrations to serve over 250K merchants.

Milestone Solution

Milestone quickly created and implemented a payment processing platform to substantially increase the client’s transaction volume. Milestone’s digital platform engineering services expertise was able to quickly design and implement a payments platform that is able to process over $100 billion in transaction volume.

Result

Milestone enhanced the client’s payment processing platform allowing for $100Bn+ in transaction volume to be processed via 7M+ daily transactions while providing 20M+ instances of digital commerce support. All of which made Milestone integral to the client’s IPO story.

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A leading FinTech payment service provider desired simple and secure payment solutions they could provide to businesses of all sizes worldwide. https://milestone.tech/success-stories/fintech-payment/ Sun, 04 Jun 2023 09:21:43 +0000 https://milestone.tech/fintech-payment/ Client Challenge To address the complexity of the payment domain, the client needed teams to operate at the highest productivity. Training was essential to ensure that teams understood the concept of Payment processing. The client had load/performance testing challenges due...

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Client Challenge

To address the complexity of the payment domain, the client needed teams to operate at the highest productivity. Training was essential to ensure that teams understood the concept of Payment processing. The client had load/performance testing challenges due to huge volumes of payment transactions with limited access to datasets due to restricted PII and PCI information.

Milestone Solution

Milestone provided a fully managed service from its offshore location, providing Application / Product Development services in an Agile delivery model with 45+ sprint teams. Milestone delivered a scalable technology landscape hosting 200+ microservices on the AWS cloud, catering to multiple business functionalities of over 7000+ customers across the globe.

Result

Our work has resulted in a fully automated onboarding process for merchants with auto-decisioning, which has increased their client conversion rate to 66%. We implemented a digital trail of workflow supplemented with digital signatures and provided API-based integration for large merchants and partners. This solution resulted in a 90% reduction in overall operational work.

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Milestone Transitions a Leading Biotechnology Company from Nintex to Power Platform https://milestone.tech/success-stories/milestone-transitions-leading-biotechnology-company-from-nintex-to-power-platform/ Thu, 04 May 2023 06:24:03 +0000 https://milestone.tech/milestone-transitions-leading-biotechnology-company-from-nintex-to-power-platform/ The Challenge A large biotechnology company needed to transition from Nintex® to Microsoft Power Platform® in a short timeframe due to increases in Nintex license costs by up to 500%. The Microsoft Power Platform offered redundant capabilities at a reduced...

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The Challenge

A large biotechnology company needed to transition from Nintex® to Microsoft Power Platform® in a short timeframe due to increases in Nintex license costs by up to 500%. The Microsoft Power Platform offered redundant capabilities at a reduced cost, making it an easy choice to migrate.

The client was challenged with making use of extremely complex workflows and Nintex forms and needed ways to work around the inherent limitations of the Nintex solution.

Milestone Approach

Milestone started by creating a defined intake process that included filtering out unused accounts and workflows, while focusing on active workflows and Nintex forms being used. Milestone optimized implementation by prioritizing active workflows to create a reusable process both in the evaluation of Nintex and in building Power Platform Solutions.

In addition, Milestone was able to rank workflows by complexity and ROI for the client. Some complex workflows were implemented by solving challenges inside Power Platform itself, others by using robotic process automation (RPA).

The Result

Milestone was able to fully migrate the client in under six months. Overall, the client achieved savings of $850K, including the Power Apps build cost.

Milestone Maximizes the Potential of Power Platform for Your Business

From migration to delivering re-engineered workflow solutions, Milestone has a proven track record for getting organizations transitioned to Power Platform quickly and more effectively.

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