Client Challenge – The client’s growth created a variety of issues that their existing platform could not handle effectively. The issues included:

• Difficulty in integrating and reconciling data due to ​multiple IT systems and DBs​
• Merging of inconsistent data sets leading to poor data quality & accuracy​
• Lack of standardization in data format, structure and content​
• Data privacy and security concerns​
• Limited visibility into cross departmental data hindering decision making
• Data silos and duplication of information

Milestone Solution

Milestone’s Digital Platform Engineering Services worked with the client and determined an AWS cloud-based platform (data lake) using cloud-native technologies and Spark would provide: a configurable ETL pipeline to handle different kinds of files​, support parsing of CSV, XML, XLSX and custom formats, anonymize ​PCI/PII data​, and transform data as needed. The solution also included an ETL framework to build self-healing data pipelines and support multiple sources and destinations, and in-built Datapost and intelligent orchestration capabilities.

Result

The result was a tailored AWS data lake platform that:

• Allowed data from six different business units to be integrated into one format and one Data warehouse​.​
• Enabled data to be collected through files, database, Kafka streams, etc.​
• Put data privacy and security checks in place to ensure PCI/DSS compliance​.
• Integrated data across the merchant life cycle from marketing to servicing​.
• Built-in data quality checks and alerts will be raised within the hour of an inconsistency.

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The client needed a rapid product development and rollout solution. Their existing platform was not able to adequately address their global expansion of payment gateways, digital wallets, and integrations to serve over 250K merchants.

Milestone Solution

Milestone quickly created and implemented a payment processing platform to substantially increase the client’s transaction volume. Milestone’s digital platform engineering services expertise was able to quickly design and implement a payments platform that is able to process over $100 billion in transaction volume.

Result

Milestone enhanced the client’s payment processing platform allowing for $100Bn+ in transaction volume to be processed via 7M+ daily transactions while providing 20M+ instances of digital commerce support. All of which made Milestone integral to the client’s IPO story.

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To address the complexity of the payment domain, the client needed teams to operate at the highest productivity. Training was essential to ensure that teams understood the concept of Payment processing. The client had load/performance testing challenges due to huge volumes of payment transactions with limited access to datasets due to restricted PII and PCI information.

Milestone Solution

Milestone provided a fully managed service from its offshore location, providing Application / Product Development services in an Agile delivery model with 45+ sprint teams. Milestone delivered a scalable technology landscape hosting 200+ microservices on the AWS cloud, catering to multiple business functionalities of over 7000+ customers across the globe.

Result

Our work has resulted in a fully automated onboarding process for merchants with auto-decisioning, which has increased their client conversion rate to 66%. We implemented a digital trail of workflow supplemented with digital signatures and provided API-based integration for large merchants and partners. This solution resulted in a 90% reduction in overall operational work.

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A large biotechnology company needed to transition from Nintex® to Microsoft Power Platform® in a short timeframe due to increases in Nintex license costs by up to 500%. The Microsoft Power Platform offered redundant capabilities at a reduced cost, making it an easy choice to migrate.

The client was challenged with making use of extremely complex workflows and Nintex forms and needed ways to work around the inherent limitations of the Nintex solution.

Milestone Approach

Milestone started by creating a defined intake process that included filtering out unused accounts and workflows, while focusing on active workflows and Nintex forms being used. Milestone optimized implementation by prioritizing active workflows to create a reusable process both in the evaluation of Nintex and in building Power Platform Solutions.

In addition, Milestone was able to rank workflows by complexity and ROI for the client. Some complex workflows were implemented by solving challenges inside Power Platform itself, others by using robotic process automation (RPA).

The Result

Milestone was able to fully migrate the client in under six months. Overall, the client achieved savings of $850K, including the Power Apps build cost.

Milestone Maximizes the Potential of Power Platform for Your Business

From migration to delivering re-engineered workflow solutions, Milestone has a proven track record for getting organizations transitioned to Power Platform quickly and more effectively.

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A technology enterprise with a team size of 100+ was struggling with provisioning, maintaining, and managing nonproduction environments, along with additional issues of support & planning.

The organization wanted to pursue Cloud Migration to reduce the multi-environment management challenges. They needed a cloud advisory service partner who could

• Identify the right cloud migration approach & path
• Work with Enterprise stakeholders to plan the roadmap
• Help with cloud platform management tools
• Implement the cloud migration in an agile manner as per finalized plan

Milestone Approach

Milestone helped setup and implement a secure hybrid cloud management platform. Successfully delivered migration strategy, architecture, approach, plan & roadmap. The complete migration of all nonproduction environments – a total of 7 – was delivered as per the initial agreed upon timelines.

The Impact

Milestone successfully completed the cloud migration delivery with future cloud strategy for the enterprise. The organization got its Secure, Governance & Control based hybrid HIPAA cloud setup and migration.

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The client was a technology company based out of Silicon Valley, trying to innovatively solve agricultural challenges through intelligent machinery.The organization lacked AWS security best practices, had immature IT processes and inexperienced support staff. There was no process to manage and secure the Application on AWS.

They needed Cloud Assessment, Recommendation Services which included

• Assessment, Evaluation & Identification of all critical and immediate cloud gaps related to security, operational reliability, performance & Governance.
• Identifying corresponding architecture changes to minimize the risks
• Recommendations around cloud management office operations on governance

Milestone Approach

Milestone adapted Cloud Architecture Framework identifying High Risk Items (HRIs) and excellence-based standards across cloud governance services.

As part of the services Milestone provided Assessment Report, Recommendations, an Implementation Plan & Target Strategy.

The Impact

Milestone completed the cloud assessment, published recommendations enabling the customer on a path of cohesive cloud management.

Total number of services assessed and remediated

The organization now hosts all of its resources in four AWS regions across the US

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