This client is a multi-national networking solutions company with over 30,000 employees globally that operates in over 100 countries. After acquiring several businesses within a short period, Milestone’s client faced the challenge of managing constant movement in its work environment. Merging with other organizations introduced new internal changes and struggles for the client, from migrating data securely to optimizing space utilization. Also, the client needed to evaluate its IT infrastructure and consolidate equipment that was redundant or outdated.

Milestone Approach

As the client recognized its ongoing growth needs, it partnered with Milestone’s team to build new environments with strong and scalable foundations. Milestone provided support and expertise for the client’s implementation projects and designed an ongoing service solution to support its shifting environment. Additionally, by offering a managed services model for a project-based service like data center implementation, Milestone provided the client with a turnkey solution for ongoing support and enabled the client to leverage resources on-demand by providing burst technical support for multiple types of service requirements.

Results

Milestone’s client now has a reliable system for accommodating its continually changing environment. The client’s data center and desktop moves benefit from more efficient processes defined in clearly-defined workflows established by Milestone experts. This has resulted in a streamlined, turnkey approach for handling implementation projects on demand. By following a proven methodology for executing ongoing implementations, the client has confidence in introducing changes to its internal environment and peace of mind about its data security.

Want to Learn More?
Request a Complimentary Consultation Below

Our IT Relocation and Infrastructure Services experts are available to learn about your situation, understand your needs, and show you how Milestone can help you meet your goals.

The post Milestone Streamlines Data Center Processes for Network Solutions Company appeared first on Milestone Technologies - IT Services and Digital Solutions.

This company is a multinational Silicon Valley-based technology company. It was using a customized legacy ITSM platform to manage critical workflows in its data center. Years of ad hoc changes led to ineffective reporting and poor visibility of service performance, resulting in the client’s inability to understand their global data center environment’s operational health. 

Milestone Approach

The client engaged Milestone to implement a solution capable of providing actionable operational data while integrating with existing legacy workflows. Milestone’s ServiceNow-based solution replaced the legacy systems for all data center engineers through an automated data transfer. ServiceNow provided a platform that enabled analytic reporting. Using ServiceNow data to identify and address root causes, Milestone worked with the client to develop a proactive analysis strategy that increased the visibility of task resolution efficiency and operational hotspots.

Results

Using a data-driven platform aligned to their business requirements, the client can make strategic decisions to improve service quality and increase overall visibility into their data center operations. The client can now focus on service improvement, prototyping of new services, and continual improvement programs.

Want to Learn More?
Request a Complimentary Consultation below

Our Infrastructure Services experts are available to learn about your situation, understand your needs, and show you how Milestone can help you meet your goals.

The post Milestone Implements ServiceNow to Help Technology Company Improve Data Center Services appeared first on Milestone Technologies - IT Services and Digital Solutions.

This client is a global enterprise SaaS provider based in California. The company used multiple vendors to build out their global WAN infrastructure, but had limited visibility into SLA compliance, change management effectiveness, and overall quality of the services delivered by this collection of network vendors.

Milestone Approach

Milestone integrated two primary systems, an enterprise network management system and a CRM application, with ServiceNow. By integrating the two applications with ServiceNow, Milestone turned alert noise into actionable tasks and eliminated the manual entry of critical Change Management information. Milestone collaborated with the client to design and implement a scalable solution that could track outage durations for WAN circuits and devices, providing clarity for assessing vendors’ service performance.

Results

With the ServiceNow-based ITSM system built by Milestone in place, the client is able to hold vendors accountable for their SLAs. Other long-term benefits include reduced ongoing expenses, greater visibility for root cause analysis, and a reduction in RCA time.

Want to Learn More?
Request a Complimentary Consultation

Our Infrastructure Services experts are available to learn about your situation, understand your needs, and show you how Milestone can help you meet your goals.

The post Saas Provider Uses Milestone ITSM Solution to Monitor WAN Infrastructure Service Performance appeared first on Milestone Technologies - IT Services and Digital Solutions.

This top 15 tech company supports its global customer base with 5 million+ servers at over 15 global locations. They needed an end-to-end Smart Hands capability supporting critical services to minimize downtime risk.

Milestone Approach

Milestone delivers onsite Smart Hands repair services across 15 data centers globally, effecting 400k+ repairs annually. It also ensures effective inventory life cycle management to support the repair process. Milestone also manages supply chain, warehouse management, inventory & asset management, and audit compliance for all Global material assets.

Results

Spread across three continents and five countries, Milestone’s Service Delivery team drives not only daily operations, but also continuous service improvement through process automation, business intelligence, and data analytics. Milestone has been able to continually support the aggressive service growth targets set by this client. With its approach to service continuity during COVID-19, Milestone has been seen as a leading service partner.

By the Numbers

Want to Learn More?
Request a Complimentary Consultation

Our Infrastructure Services experts are available to learn about your situation, understand your needs, and show you how Milestone can help you meet your goals.

The post Top Tech Company Minimizes Downtime Risk for Five Million Servers with Milestone appeared first on Milestone Technologies - IT Services and Digital Solutions.

• Organization: Social networking company

• Operational Challenge: Provide help desk support, data center support, and consulting services involving analytics, event services, and AV/VC services

• Solution: Partnering with Milestone has enabled the customer to provide quality support services in a way that meets the company’s sometimes very demanding culture.

  

The post Social Networking Company Outsources IT Customer Service with Milestone appeared first on Milestone Technologies - IT Services and Digital Solutions.