As our digital world continues to transform, so does the complexity of the customer experience. Let’s face it – the days of utilizing phone and email as the primary channels to provide customer service belong in the past.

With customers’ expectations higher than ever, a heavy focus on email and phone resolution sets you up for failure. Milestone has your solution.In this on-demand webinar, we explore how ServiceNow Customer Service Management lets you unlock the potential for:

• 50% reduction in case resolution time
• 20% decrease in low-priority tickets

Join us to learn why phone and email channels belong in the dumpster and how you can start on your path to transforming your customer service organization. By leveraging ServiceNow CSM, you shift from a “reactive” customer service model to a “proactive” model that creates consistent end-to-end experiences while solving customer issues seamlessly. 

In this webinar, you can expect to learn:

• How to optimize other channels of customer engagement
• Why self-service and automation are more efficient and how they drastically reduce cost
• How to solve customer issues before they arise
• Why Milestone is the best partner to help you kickstart the transformation of your customer service organization

Complete the form below to watch this webinar. 

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At Milestone, we know companies want things done right the first time and that’s always the expectation when you choose to work with us. In our latest webinar, we’ll be covering our recipe to ensure a perfect ServiceNow project and what to avoid.

Join us in this on-demand webinar where our team of Rockstar ServiceNow Project Managers share how you can avoid chaos and headaches during ServiceNow projects. Whether you are thinking about a future project, in the middle of one, or even worse, just finished a project that went poorly, we’ll have insights for you. Regardless of which step you’re at, join us to learn what questions you should (or should have) asked and what to look out for in the future to ensure things go smoothly.

In this webinar, you will learn to avoid project pitfalls by understanding:

• The importance of a road mapping process to avoid change orders
• How to prepare internally and ask the right questions to select the right partner
• Best practices for project scoping and budgeting
• Why a project lifecycle methodology is imperative to project success

Complete the form to watch the webinar!

Milestone Speakers:

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Enhance your Service Desk Metrics and Customer experience with the power of Virtual Agents. Join us to learn more around AI and Automation trends that can be a game changer in improving ROI, employee productivity and customer experience..

Complete the form to view the Webinar !

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Milestone invites you to join us for Part 2 of our cloud visibility webinar series. This webinar is for IT Directors and Managers, Asset Managers, Finance Managers and Vendor/Supplier Managers who are focused on strategies to reduce cloud costs across the enterprise, increasing visibility and maintaining compliance.

Our team of ServiceNow IT Service Management experts dive into how ServiceNow is equipped to help organizations manage the cloud challenges of today including lack of visibility across multiple platforms, out-of-control cloud costs and software waste.

In this webinar, you will learn:

• How you can leverage ServiceNow to understand SaaS license usage across the enterprise
• How to reduce SaaS spend across the enterprise
• How to ace your software audit

Complete the form to save your seat to watch this on-demand webinar!

Looking to check out additional Milestone content on cloud licensing? Check out Part 1 of our cloud webinar on-demand recording: Optimize Cloud Visibility and Reduce Costs with ServiceNow Cloud Insights.

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Learn how Milestone’s Processes and Automation solution can enable a safe return to work for your employees, colleagues, and partners.

View the On Demand Webinar Below

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Harness the power of virtual agents to accelerate digital transformation

Complete the form to view the Webinar !

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We invite you to join us for a cloud visibility and cost reduction webinar. This webinar on how to optimize cloud visibility and more with ServiceNow offers a front-row seat to a panel discussion and live demo revealing the challenges of managing cloud environments and how ServiceNow is equipped to help customers manage those challenges.

In this webinar on how to optimize cloud visibility, our panel of speakers address:

• The lack of visibility into and across multiple cloud platforms
• Out-of-control cloud costs
• How ServiceNow provides visibility of cloud usage and costs
• Optimization and rightsizing techniques to positively influence trends and eliminate cloud waste
• Tips on how to make smart software licensing decisions based on cloud optimization

Join us for a discussion examining this timely topic of how to optimize cloud visibility and watch the real-time application of solutions to overcome common customer obstacles. Please complete the form on the right to save your seat!

SPEAKERS

• John Sunyovszky, Moderator, ServiceNow Practice Lead, ITSM /ITOM / ITAM
• Lynne Reynolds, Panelist, Sr. Consultant, IT Service Management
• Scott Trumble, Panelist, Senior Solutions Architect
• John Message, Panelist, Senior Technical Consultant

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Whether you’re managing risk and compliance through manual process or a sophisticated point solution today, there’s a compelling case for moving to Integrated Risk Management in ServiceNow.

Learn how Integrated Risk Management in ServiceNow is:

• Beating out legacy point solutions like Archer
• Saving companies time and money through automated compliance testing
• Enabling resolution of issues before they become audit findings
• Increasing efficiency of operations and reducing noise
• Providing unparalleled visibility and access to compliance processes and data across the enterprise

IRM expert, Mike DeAndrea, and Solutions Consultant, Eric Smith, share real-world experience implementing IRM to drive C-suite recognized business impact, the head-to-head differentiators of ServiceNow IRM vs common legacy GRC tools, and a brief overview of the ServiceNow IRM solution.

Speakers: Mike DeAndrea, IRM/Privacy Compliance Advisory Solution Architect

Eric Smith, Solutions Consultant

The Great Paradigm Shift: Moving from ServiceNow GRC to IRM

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Let’s face it, traditional break/fix Customer Relationship Management systems just don’t meet the demands of customers in 2021. It has been 20 years since the 2001 Space Odyssey and we want HAL (you know, the fictional artificial intelligence character and the main antagonist in the film) to proactively detect issues with our high-tech business to business technology.

In this webinar, join Milestone as we review how ServiceNow’s advanced Event Management and Customer Installed Based Items provide sophisticated proactive cases for customers impacted by system outages and service disruptions. Instead of the customers informing you of issues, ServiceNow provides you the power to stay ahead of the curve and solve the issue before they impact your customers. Now that’s providing service in the now.

After attending this webinar, you will:

• Understand ServiceNow Proactive Customer Service Operations
• Recognize the power of Case Management that is beyond reactive
• See how to delight your customers by solving their issues, before it’s their issue.

Please complete the form to watch the recording.

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