Fremont, CA – January 9, 2024: Milestone Technologies, a Silicon Valley based global IT services and digital solutions firm, announced today the acquisition of Suyati Technologies Pvt. Ltd., an IT company providing tech services and solutions in Microsoft and Cloud Technologies, Salesforce Platform, Advanced Analytics, headquartered in Kochi, India. The acquisition expands Milestone’s global footprint and bolsters their Applications and Digital Engineering Services portfolio.

Suyati brings nearly 15 years of experience in crafting and executing impactful digital strategies and solutions to position their clients ahead of the competition, leveraging advanced analytics and their rich expertise in CMS, CRM, e-commerce and marketing automation.

“I am delighted to welcome the Suyati team, their valued customers, and partners to Milestone Technologies. We are excited about the enhanced capabilities and expertise Suyati adds to the Milestone services portfolio, empowering our teams to collaborate to drive transformative and substantial value for clients,” said Sameer Kishore, Milestone’s CEO. “Suyati and Milestone share a deep commitment to fostering a positive employee experience and delivering exceptional value to clients.”

“The Suyati journey has been guided by a belief in innovation and in our people,” said Mukund Krishna, Founder and Chairman of Suyati, “and we are pleased to be joining the Milestone team to forge a path together toward a brighter future for our employees and our clients.”  Krishna continued, “Considering Milestone’s extensive service portfolio and global reach, we are well-positioned to broaden our services and support our clients with their global IT needs.”

“We are excited to be joining forces with Milestone and I am looking forward to working with our new colleagues to continue delivering transformative solutions to our clients,” said Raj Srinivasan, CEO of Suyati.   “Becoming a part of the global milestone community will provide our employees with new opportunities for growth and development, where their success and well-being will continue to be supported throughout their career journey.”

About Milestone Technologies

Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley and has been providing innovative IT and Digital solutions since 1997, helping hundreds of leading corporations deliver technology around the globe. The company employs 3,000+ industry professionals, serves over 200 clients, and operates in 35 different countries. Milestone is majority owned by The Halifax Group, a middle market private equity firm that partners with founders and management to invest in market-leading companies. For more information, please visit www.milestone.tech and follow Milestone Technologies on LinkedIn.

About Suyati Technologies

Suyati Technologies partners with clients to strategize and implement impactful digital initiatives to position their clients ahead of the competition. They are digital-first and focus on delivering great customer experiences to accelerate exponential growth. With Suyati’s rich expertise in CMS, CRM, e-commerce and Marketing Automation, they help companies across the globe leverage their best on web and cloud through Suyati’s platform integration, data analytics and customer engagement services. For more information, please visit https://suyati.com/.

Contacts :

Milestone Technologies, Inc.
Andreana Amaton, Chief of Staff
aamaton@milestone.tech

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[Fremont, California, December 18^th, 2023] —Milestone Technologies, an IT services and digital solutions industry leader, announced today the unveiling of its new logo and brand identity. This significant transformation is a testament to Milestone’s journey from a recognized services partner to a trailblazing innovator in the technology services sector, underscoring a deep-rooted commitment to exceptional client service and technological advancement.

“At Milestone, we are driven by a vision to redefine the boundaries of what’s possible and a goal to consistently exceed client expectations,” said Sameer Kishore, CEO of Milestone Technologies. “Our new brand is a bold step forward, reflecting our agility and progressive approach to service delivery. This rebranding is more than a visual makeover; it’s a strategic move towards amplifying our impact in the IT services arena, reinforcing our commitment to our people-first culture, to delivering exceptional, technology-driven solutions to our clients. Our rebranding reflects our commitment to an inclusive and diverse company culture, harnessing the power of our global workforce to drive innovation and excellence.”

Since its inception in 1997, Milestone has consistently disrupted the IT industry, revolutionizing technology deployment and support on a global scale. This brand relaunch celebrates Milestone’s dynamic history and reaffirms its dedication to empowering clients with innovative and cutting-edge solutions that shape the future of business and technology.

About Milestone Technologies

Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley. Since 1997, it has been providing innovative IT and Digital solutions, helping hundreds of leading corporations deliver technology around the globe. The company employs over 3,000 industry professionals, serves more than 200 clients, and operates in 35 different countries. Milestone is majority-owned by The Halifax Group, a middle-market private equity firm that partners with founders and management to invest in market-leading companies. For more information, visit Milestone Technologies and follow us on LinkedIn.

About The Halifax Group

Founded in 1999, The Halifax Group is a private equity firm that partners with managers and entrepreneurs to recapitalize and invest in high-performing management teams in market-leading companies. Halifax specializes in equity recapitalizations, corporate carve-outs, and management buyouts and invests across a variety of industries. The firm is headquartered in Washington, D.C. For more information, visit The Halifax Group.

For More Information Contact:

Andreana Amaton
Email: aamaton@milestonetech.com
Phone: 510-468-1542

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Milestone Technologies, Inc., a leading global IT Services provider, partners with The Halifax Group to accelerate the organization’s growth trajectory.

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On behalf of the Executive Team, I want to thank each of our clients and employees for being part of our organization’s incredible journey.

Over the past 25 years, Milestone has had the privilege of supporting many of the world’s leading organizations by providing best-in-class IT services and partnering with them to scale their technology landscape and accelerate the transformation of their business.  All of this has been made possible because of the dedication, hard work, and passion of all our team members globally.

A Quarter Century of Accomplishments

Milestone was founded in 1997 by Prem Chand.  We started by performing IMAC project services and as we grew, we added new capabilities and clients to include some of the biggest Silicon Valley companies that we continue to support today.  In 2003, we started our support for Google specializing in logistics and contact center services.  In 2008, we started working with Meta, by providing services for desktop support and later expanded into their Private Cloud environment.  Today, we have the privilege of supporting many large organizations that are pioneers in their respective industries driving innovation and transformation globally.

Continually Growing – Continually Serving

Over the last 25 years, we have continued to evolve our capabilities and how we support our customers’ transformation journeys – both organically and through acquisitions.  In the last two years, we welcomed over 700 new team members from two acquisitions – Covestic and SMCI, and through partnerships with major multinational companies. These have helped us to further expand our capabilities and delight our customers with best-in-class services.

Employee Focused for Everyone to Succeed

Throughout the years, a key focus area for us as an organization has been to build an employee-focused company to provide an environment where everyone learns, succeeds, and thrives.  The focus on our team members and driving an employee-first culture has resulted in our collective success – growth for our team members and growing relationships with our customers.

We are forever grateful to our global team members who have been part of our journey over the past 25 years. We could not have come this far without the dedication, support, and hard work of each member of the Milestone family of companies. We are also grateful and honored to be a part of our customers’ digital transformation and look forward to continuing the journey with you.

Sincerely,

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Phoenix, Arizona (June 27, 2018) – Arizona Governor Doug Ducey and leading managed service provider (MSP) Milestone Technologies, Inc. announced today the company’s plans to create 100 new jobs in Arizona over the next nine months. Milestone is occupying nearly 8,000 square feet of office space in east Phoenix.

“Milestone’s choice to expand in Arizona is a testament to our low taxes, common-sense approach to regulation, and our talented workforce,” said Arizona Governor Doug Ducey. “Our state welcomes Milestone and we look forward to the big things ahead for this company.”
As a managed service provider, Milestone Technologies provides advanced business services and other IT support for international corporate clients. Milestone uses technology intelligently to make IT infrastructures smarter and streamlined. The company is based in Fremont, California.

“Milestone is excited to open this new Phoenix facility as it will facilitate expansion outside of our Silicon Valley home in order to meet the growing demands of our global customers,” said Nelson Eng, President & CEO of Milestone Technologies, Inc.

Doug Tracy, COO of Milestone Technologies Inc., added: “Phoenix is an extremely attractive geography for Milestone’s expansion thanks to an increasing number of Fortune 1000 technology operations centers and a large, readily-available talent pool of skilled workers and university graduates. We believe these dynamics and Milestone’s Artificial Intelligence expertise and capabilities are key to our ability to continue offering and delivering superior and cost-competitive solutions.”

As a provider to corporate clients, Milestone anticipates new business for them will create additional jobs, depending on the clients’ needs. Currently, Milestone has 2,000 employees and serves over 200 companies worldwide.

“Milestone’s selection of Arizona to establish its new Artificial Intelligence & Automation Center of Excellence further positions our state as a leader in emerging technologies,” said Sandra Watson, President & CEO of the Arizona Commerce Authority. “This project speaks volumes about the quality of talent and pro-business environment Arizona offers.”

At its new Phoenix location which is in operation, Milestone is supporting a prominent global entertainment company and global enterprise software company with its new shared service offering. Milestone’s new Artificial Intelligence & Automation Center of Excellence will also be located on the site. The company is currently hiring for positions in Phoenix including Cognitive Solutions Engineer, Cognitive Solutions Architect, Network Engineer, Tableau Developer and Conversational Experience Designer.

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About the Arizona Commerce Authority

The Arizona Commerce Authority (ACA) is the state’s leading economic development organization with a streamlined mission to grow and strengthen Arizona’s economy. The ACA uses a three-pronged approach to advance the overall economy: attract, expand, create – attract out-of-state companies to establish operations in Arizona; work with existing companies to expand their business in Arizona and beyond; and help entrepreneurs create new Arizona businesses in targeted industries. For more information, please visit www.azcommerce.com and follow the ACA on Twitter at @azcommerce.

About Milestone Technologies, Inc.

Milestone Technologies, Inc. is an IT service provider based in the San Francisco Bay Area since 1997. In addition to offering a wide array of IT services, Milestone provides managed Contact Center and Data Center services. The company employs 2,000+ industry professionals, serves 200+ clients, and operates in 18 countries. Milestone expertly deploys its MSP solutions to shape the way hundreds of leading corporations deliver technology around the globe. For more information, please visit www.milestone.tech and follow Milestone on Twitter at @MilestoneTech.

Original Source: https://azcommerce.com/news-events/news/california-based-milestone-technologies-expands-into-arizona/

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On Thursday, the director of the Center for Regional Economic Analysis at Sonoma State University used the same words, but had a more positive description, brightened with comments on job growth, and sectors “picking up.”

“In the North State, there are still lingering affects of the Great Recession. There are still industries struggling,” he told about 375 attendees at the annual North State Economic Forecast Conference put on by the Center for Economic Development at Chico State University. The event was at Gold Country Casino Event Center in Oroville.

Eyler said there has been job growth during 2015, but the question is: What kinds of jobs are they?

Looking forward, the other question is how can employment assets be used to benefit the North State, he asked.

Citing state job growth data, he noted in 2015 there were 1,150 new jobs created in Butte County, 250 in Glenn County, and 350 in Tehama County.

That growth occurred in areas including ag, tourism, education, health services and government, among others. Eyler expects 2016 to look a lot like 2015.

Job growth is good, but are those jobs recession-proof? Eyler asked.

The North State economy saw a tremendous job loss over the Great Recession, and the jobs that have come back are different than the ones lost. Noting losses in manufacturing and other types of core employment, the new jobs may not be so stable, he said.

Recession is lingering in certain parts because residents are not employed in the kinds of jobs they want or are trained for.

Planting a seed, Eyler asked at the end of his presentation, “Can we use Chico State more as a job engine for people who want to stay here?”

Keynote speaker Prem Chand, founder and CEO of Milestone Technologies, had one answer.

He suggested that the North State could capitalize on the talented graduates of Butte College and Chico State who want to stay in the area. In addition, the number of under-employed and part-timers could benefit too.

Chand suggested that business, working with education, could create opportunities where tech companies could embrace new workforces here rather than cherry picking each other in the Bay Area.

Rather than bringing the employees to the Bay Area, they would establish branches in the North State, with lower costs and larger workforce pools. It’s what Chand and Milestone did.

Chand was born in Yuba City and grew up in Biggs, but moved to the Bay Area to find a job. He founded Milestone in 1997, an IT solutions company. Considering how to expand and how to find a dedicated workforce, he opened a tiny branch in Chico in 2012 with fewer than a dozen people. Today, Milestone employs about 400 here.

Regularly, Chand notes the positive differences in worker attitudes, loyalty and abilities in the North State compared to those in the Bay Area.

Milestone is involved in IT solutions for companies. In Chico, it operates a “contact center” — basically a call center that helps customers with technology questions.

Of his idea, he said, “It’s about what we could do in the North State remotely to support technology. It would grow jobs here.”

He noted it would take cooperation between business and education, and money to make the idea work.

“It will create a stronger economy because the dollars are from an outside source,” he noted.

In summing up the 2016 economy, economist Eyler said the picture isn’t much different from 2015.

There are positive signs of an improving economy, but there are questions, Eyler noted.

What’s going to happen with the election is a major one. Countless actions and investments are being put on hold until some indication of where the country is going becomes clear.

What’s happening in shaken China and Europe is another question.

“If (international) investors lose confidence, they may move their money toward us,” he noted.

Obviously where California goes with the marijuana question is another issue.

“People are already living like (they’re in) Colorado,” said Eyler, regarding marijuana’s use.

“There will be a huge ag question if pot is legalized,” said Eyler, who’s expecting a “wild debate” in Sacramento on it.

Eyler pointed out the “new” connection between drought and housing in California. Without water, new housing construction will be up against a wall. Without more inventory, housing prices will continue upward, and some people will be forced to rent. That will spur demand in rental markets, and prices will increase.

What’s happening with rental housing prices has been part of the impetus to raise minimum wages and some cities like San Francisco have created their own minimum wage, which will go to $15 an hour in 2018. California’s is $10 now, just increased this month. Eyler noted those actions have hurt business, and doesn’t help reduce poverty.

Back to the issue of housing, Eyler suggested that California may want to rethink some land uses, maybe to the point of rezoning commercial for residential or changing empty commercial to housing uses.

As far as the economic roundup, he expects interest rates to rise, but not steeply; banks don’t look like they’re be loosening their lending strings any; and offshore manufacturing jobs probably won’t be returning to the U.S.

The dollar will remain strong, meaning less export opportunities. A strong dollar means that U.S. goods cost more overseas.

Gas prices are expected to stay low. Drivers are almost getting a tax break, while it hurts the gas industry. Another of the morning speakers, Rohit Shukla of the Larta Institute in Los Angeles, talked about the need for regions to cooperate to benefit the economy, and that more attention should be placed on teaching science, which will help countries solve problems.

Original Source: http://www.redding.com/business/local/job-growth-looking-brighter-for-north-state-2955cb76-de19-0462-e053-0100007fbe6c-365374461.html

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According to IBM’s  analytics study based on its survey of more than 1,000 businesses worldwide, the value driver for big data has shifted from volume to velocity. Now that great breakthroughs have been made in managing seemingly infinite types of big data, the big data leaders are the businesses that offer their clients the ability to interpret and act on meaningful information faster than competitors. The study* also states that executives in Asia and the Americas dramatically increased demand for action-oriented data-driven insights throughout, and the trend is expected to sharply increase and spread across the globe.

Speaking from the perspective of an IT services provider, this trend calls for a re-imagining of Network Operations Center (NOC) management as a platform for delivering engineering services. Increasing the speed with which skilled engineers can take action based on insightful data is the single most important key performance indicator (KPI) of any NOC. It all boils down to one simple idea:  automate as much of the process of converting raw data into actionable data as possible. This kind of automation greatly reduces human error and frees up engineering resources. This re-architecting of a traditional NOC allows highly skilled employees to focus solely on insight-driven problem solving with speed, precision, and agility.

Best Practices:

NOCs produce large volumes of raw data that come from multiple sources. This ocean of data contains drops of deep insights into every aspect of a given network. However, no one would filter all of the water in the Pacific Ocean by hand. Automated data analysis helps NOC management in much the same way that massive desalination machines aid the management of emergency drinking water systems. Such intelligent automation allows NOC professionals to focus on preventing problems and handling emergencies, instead of spending their precious time on tedious mind-numbing tasks.

Data analytics processes must be intelligently aligned to business processes. That is the basis of a context-driven network. The idea of a NOC as a platform for engineering services is rooted in the idea that network operations are most effective when they are optimized to enable engineering goals. In this case, the primary goal is identifying threats to a network and providing actionable data to engineers capable of neutralizing those threats. Smart automation meets that goal the instant data related to such threats can be detected. Intelligent automated systems are most effective when they have access to strategically implemented problem detection software. The following guidelines outline best practices for effective problem detection.

Best Practices for Problem Detection:

Link automated data analysis systems directly to problem detection software, so that data can be analyzed the instant a problem (or potential problem) is detected. Use proactive problem detection software that recognizes patterns and trends associated with previous problems, instead of systems that search only for known problems. Automated and detailed problem logging is critical to creating proactive problem detection systems because they document those patterns and trends that led to past problems. Ultimately, the most important consideration may be through categorization. The only way to isolate actionable data as rapidly as possible is to prioritize the most serious problems detected on your network. In this way, you can solve problems that could create outages without delay. Again, automating the detailed documentation of problem logs can be of great help in recognizing new categories of problems and raising awareness about which problems can lead to outages.

Best Practices for Data Analysis:

The best automated data analysis systems act like data detectives, investigating problems and isolating root causes in record time. Employing these systems eliminates time delays and human errors that occur when engineers and technicians are charged with meticulously combing through massive amounts of data. Instead of spending countless hours manually searching for actionable data, problem managers can start off with detailed information about a problem, its root causes, and information about how similar problems have affected the network in the past. Smart automation practices can even make it possible for managers to see all of this information in a report that:

• Prioritizes current problems
• Isolates actionable data
• Provides a clear picture of urgent next steps

In this paradigm, NOC engineers and technicians can dedicate all of their expertise, time, and energy to taking strategic actions necessary to prevent service failures, instead of frantically trying to repair networks and restore services.

Conclusion:

The value of velocity in big data management is undeniable. The smartest thing to do is to make the path to actionable data as short as possible in your organization. This is especially true when it comes to mission-critical operations, such as preventing network failure. My recommendation to every executive charged with an enterprise that generates big data is to take stock of every bottleneck in your organization and work with knowledgeable people who can optimize networks for velocity.

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H.I.G. has partnered with Milestone Founder and CEO, Prem Chand, to continue to deliver differentiated, world-class IT services to Milestone’s customers and to enable the Company’s continued expansion.

Founder and CEO, Prem Chand said, “We are very excited about this partnership with H.I.G. and the shared vision we have for the next stage of Milestone’s growth. H.I.G.’s investment will provide us the capital and strategic resources necessary to grow Milestone and better serve our customers.”

Elliot Maluth, Managing Director at H.I.G. Capital, commented, “We are excited to partner with Prem and the entire Milestone team to continue the Company’s strong growth trajectory. We look forward to working together to expand Milestone’s suite of services and continuing to provide best-in-class solutions to Milestone’s customers.”

About Milestone Technologies, Inc.

Founded in 1997, Milestone Technologies is a leading provider of solutions to the strategic IT needs of large global corporations. Milestone’s solutions include managed help desk, data center operations, managed contact center, and IT logistics. Milestone recently announced the arrival of its Platform Engineering Services: a comprehensive set of Milestone branded IT solutions that enable companies to optimize their networks’ performance. Key among Milestone’s Platform Engineering Services is its Network Operations Center (NOC), an intelligent cloud-based ITSM platform that eliminates identification delays and speeds resolution. Milestone helps its clients – currently 200 companies in 18 countries – create and operate their critical IT infrastructures. More information about Milestone and its services can be viewed online at http://www.milestone.tech

About H.I.G. Capital

H.I.G. is a leading global private equity and alternative assets investment firm with $19 billion of equity capital under management.* Based in Miami, and with offices in New York, Boston, Chicago, Dallas, San Francisco, and Atlanta in the U.S., as well as international affiliate offices in London, Hamburg, Madrid, Milan, Paris and Rio de Janeiro, H.I.G. specializes in providing both debt and equity capital to small and mid-sized companies, utilizing a flexible and operationally focused approach:

1. H.I.G.’s equity funds invest in management buyouts, recapitalizations and corporate carve-outs of both profitable as well as underperforming manufacturing and service businesses.
2. H.I.G.’s debt funds invest in senior, unitranche and junior debt financing to companies across the size spectrum, both on a primary (direct origination) basis, as well as in the secondary markets. H.I.G. is also a leading CLO manager, through its WhiteHorse family of vehicles, and manages a publicly traded BDC, WhiteHorse Finance.
3. Other H.I.G. funds invest in various real assets, including real estate and shipping.

Since its founding in 1993, H.I.G. has invested in and managed more than 200 companies worldwide. The firm’s current portfolio includes more than 100 companies with combined sales in excess of $30 billion. For more information, please refer to the H.I.G. website at www.higcapital.com.

Contact:

Elliot Maluth
Managing Director
emaluth@higcapital.com

Kevin Van Culin
Principal
kvanculin@higcapital.com

H.I.G. Capital
One Market – Spear Tower
18th Floor
San Francisco, CA 94105
P 415.439.5500
F 415.439.5525
www.higcapital.com

Original Source: http://higcapital.com/news/release/852

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